Privacy Policy

Our commitment

ATX Trashmasters LLC (ATX Trashmasters, we, us, or our) respects your privacy. This Privacy Policy explains what information we may collect when you visit atxtrashmasters.com, request a quote, book a service, submit a form, make a payment, or otherwise communicate with us.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service address
• Apartment community or property name
• Company or property-management information
• Details regarding services requested
• Photos or information submitted regarding a job
• Appointment or scheduling information
• Messages, questions, or other communications you send us

2. Information collected automatically

We may also automatically receive limited technical information when you visit our website, such as browser type, device type, general location information, referring website, pages visited, date and time of visits, and website usage and traffic information.

3. Payment information

ATX Trashmasters may offer payment options through third-party payment processors or services.

• We generally do not directly store complete credit or debit card information on our website.
• Payment information submitted through a third-party processor is subject to that provider's privacy and security practices.
• Customers should review the privacy policies of any third-party payment service they choose to use.

4. How we use your information

We may use information we collect to:

• Respond to service inquiries
• Prepare estimates and quotes
• Schedule appointments
• Provide requested services
• Communicate about upcoming or completed jobs
• Process payments
• Provide customer support
• Maintain business records
• Improve our website and services
• Understand how visitors use our website
• Send service-related communications
• Send promotional or marketing communications when permitted
• Prevent fraud or misuse
• Comply with legal requirements

5. Sharing of information

ATX Trashmasters does not sell or rent customers' personal information.

We may share limited information when reasonably necessary with companies that assist us in operating our business, including payment processors, website hosting providers, scheduling or booking platforms, email providers, analytics providers, and contractors or service providers assisting with a customer's requested service. These parties may receive information only as necessary to provide their services.

We may also disclose information when reasonably necessary to comply with applicable law, respond to a valid legal request, protect our company, customers, employees, or property, investigate suspected fraud or security concerns, or enforce our agreements or policies.

6. Cookies and website analytics

Our website may use cookies or similar technologies to maintain website functionality, understand website traffic, determine which pages visitors use, improve website performance, and measure advertising or marketing effectiveness. This includes the Meta Pixel, which we use to measure the effectiveness of our advertising.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

7. Third-party services

Our website may contain links to or integrations with third-party services, including services provided by companies such as Google, Meta, payment processors, social-media platforms, and scheduling or booking services.

Those companies operate under their own privacy policies. ATX Trashmasters is not responsible for the privacy practices of third-party websites or services.

8. Information security

We take reasonable measures to protect personal information from unauthorized access, disclosure, misuse, or loss. However, no website, internet transmission, electronic storage system, or payment method can be guaranteed to be completely secure.

Customers should avoid sending sensitive financial information, passwords, Social Security numbers, or similar confidential information through ordinary email or website contact forms unless specifically required and an appropriate secure method is provided.

9. Marketing communications

If you receive promotional emails or marketing communications from ATX Trashmasters, you may request that we stop sending them. Use an unsubscribe option when provided, or contact us directly and ask to be removed from marketing communications.

We may still send communications necessary to complete a service, appointment, payment, quote, or other business transaction.

10. Your privacy choices

Depending on applicable law and the circumstances, you may contact us to request information about the personal information we maintain about you, correction of inaccurate information, deletion of certain information, or removal from marketing communications.

Some information may need to be retained for legitimate business, accounting, contractual, insurance, or legal purposes.

11. Children's privacy

Our website and services are intended for adults seeking property, waste-removal, moving-assistance, cleanup, or related services. ATX Trashmasters does not knowingly collect personal information online from children under 13.

If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove it.

12. Links to other websites

Our website may contain links to third-party websites. ATX Trashmasters is not responsible for the content of those websites, their privacy policies, their security practices, or how they collect or use information.

We encourage users to review the privacy policy of any third-party website they visit.

13. Changes to this policy

ATX Trashmasters may update this Privacy Policy from time to time as our website, services, payment methods, or business practices change. The latest version will be posted on our website with an updated date.

14. Contact us

If you have questions about this Privacy Policy or how ATX Trashmasters handles information, please contact ATX Trashmasters LLC at danielm@atxtrashmasters.com.

Website: atxtrashmasters.com. Service area: Austin and Central Texas.