Cancellation & Rescheduling Policy

Our commitment

ATX Trashmasters LLC understands that plans can change. This policy explains how cancellations, rescheduling, deposits, and service changes are handled.

1. Standard cancellation policy

• Cancellations made 24 hours or more before the scheduled service time may be canceled without a cancellation fee.
• Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee.
• If ATX Trashmasters has already committed labor, equipment, transportation, disposal fees, or other job-related costs, those expenses may still be charged.

2. Deposits

• Some services may require a deposit before the job is scheduled.
• Deposits may be applied toward the final balance.
• Deposits may become non-refundable for late cancellations, custom jobs, large cleanouts, reserved labor, equipment rentals, or jobs where ATX Trashmasters has already incurred costs.
• Any special deposit terms will be communicated before payment is made.

3. Rescheduling

• Customers may request to reschedule a service instead of canceling.
• Rescheduling requests made at least 24 hours in advance will generally be accommodated without a fee, subject to availability.
• Repeated or last-minute rescheduling may require a new deposit or rescheduling fee.

4. Same-day cancellations and no-shows

If a customer cancels on the scheduled service day, is unavailable when our team arrives, or we cannot access the property as arranged:

• A cancellation or trip fee may apply.
• Any deposit may be retained.
• Additional charges may apply if labor, fuel, equipment, or disposal arrangements have already been committed.

5. Property access

Customers are responsible for providing reasonable access to the property, items, dumpster area, apartment community, storage unit, or other service location.

If we cannot complete the job because access was not provided, the service may be treated as a same-day cancellation or no-show.

6. Changes to the scope of work

Quotes are based on the information provided before service. If the amount of material, labor, time, equipment, disposal requirements, or scope of the job changes significantly, ATX Trashmasters may:

• Adjust the price
• Provide an updated estimate
• Request approval before continuing
• Reschedule the additional work if necessary

7. Weather and unsafe conditions

ATX Trashmasters may delay, stop, or reschedule service when conditions are unsafe. We will work with you to reschedule as soon as conditions allow.

8. Refunds

Refunds, when applicable, will be reviewed based on:

• Work already completed
• Labor committed
• Equipment or rental costs
• Disposal fees
• Transportation expenses
• Other costs already incurred for the job

9. Completed services

Payments for completed services are generally non-refundable.

10. How to cancel or reschedule

To cancel or reschedule service, please contact ATX Trashmasters as soon as possible at danielm@atxtrashmasters.com.

Website: atxtrashmasters.com. Service area: Austin and Central Texas.